Three reasons e-commerce teams lose deals every week
Cart abandonment emails don't work anymore
Shoppers abandoned their cart for a reason — and a generic '10% off' email doesn't answer it. They had a question about sizing, shipping, or returns. Email can't have that conversation. SMS can.
70% of online carts are abandoned. Less than 5% of emails recover them.
Support queues frustrate ready-to-buy shoppers
A customer asking 'where is my order' shouldn't wait 48 hours for a ticket response. By the time support replies, they've already disputed the charge or left a 1-star review.
67% of customers cite bad service as why they stop buying from a brand.
Post-purchase silence kills repeat revenue
Most brands go quiet after the sale. No check-in, no replenishment prompt, no loyalty touchpoint — until the next promo blast. That silence is your competitor's opportunity.
Repeat customers spend 67% more than new ones. Most brands don't talk to them.
A real e-commerce conversation
No demo data. This is the kind of exchange TextConvo's AI runs every day — qualifying, answering, and booking, in seconds.
Your customers expect answers now — not in 2 business days.
How TextConvo bridges it
Capabilities mapped to the gap — not generic features.
Instant order, returns and FAQ replies over SMS
AI handles status checks, return policies and product questions the second a customer asks — no ticket queue.
Conversational cart recovery
Replace generic discount blasts with a real two-way SMS that answers the actual reason a shopper hesitated.
Personal post-purchase check-ins
Trigger replenishment, review and loyalty messages based on real purchase signals — not arbitrary day counts.
Smart escalation to human agents
Complex issues route to a human with the full conversation — no repeating the problem from scratch.
Why this matters
The numbers behind the problem — and where TextConvo fits in.
average e-commerce cart abandonment rate
SMS open rate vs. ~20% for email
lift over email when cart recovery is conversational
How it works
Lead in. AI replies. Human takes over.
Lead comes in
A new inquiry hits your form, ad, CRM or inbox. TextConvo sees it the moment it lands.
AI responds
Within seconds, the AI opens a real two-way conversation — qualifies, answers questions, books time.
Human takes over
Your team gets a warm handoff with full context — no cold calling, no chasing, no guesswork.