TL;DR
The short version
PolyAI builds enterprise voice assistants that replace contact-center IVR — strong at call containment, pre-trained industry models, and multilingual support at contact-center scale. TextConvo does a different job: multi-channel lead engagement and conversion across voice and text, with CRM sync — focused on engaging and converting leads rather than deflecting inbound support calls.
Feature comparison
| Feature | TextConvo | PolyAI |
|---|---|---|
| Primary audience | Sales, marketing & lifecycle teams | Enterprises replacing contact-center IVR |
| Channels | SMS, RCS, WhatsApp, Email & Voice AI — orchestrated together | Voice assistants |
| Primary job | Engage and convert leads across voice and text | Contain and resolve inbound contact-center calls |
| Conversational AI | Signal-based AI on every channel and reply, built into the platform | Enterprise voice assistants with pre-trained industry models |
| Native CRM integrations | HubSpot, Pipedrive, GoHighLevel, Salesforce, Zoho and more | Enterprise contact-center and telephony integrations |
| What you operate | A platform you run campaigns on | An enterprise voice assistant deployment |
Comparison based on publicly available information at time of publication.
Why teams switch to TextConvo
Teams focused on engaging and converting leads, not deflecting inbound support calls
Operators who want voice and text lead engagement from one platform with CRM sync
Go-to-market teams that need multi-channel orchestration rather than IVR replacement