Question 1

What is TextConvo?

Accepted Answer

TextConvo is an AI-powered messaging platform that helps businesses engage, qualify, and convert leads through real-time, two-way conversations across SMS, RCS, WhatsApp, and email.

Question 2

Is TextConvo for sales teams or customer support?

Accepted Answer

Both. TextConvo powers sales engagement, lead qualification, and demo booking, as well as customer support and lifecycle messaging — all from a single platform with shared conversation history.

Question 3

How is TextConvo different from Twilio or other messaging platforms?

Accepted Answer

Twilio is messaging infrastructure — you build the logic, conversations, and orchestration yourself. TextConvo is a complete AI orchestration layer on top of carrier-grade infrastructure: real-time decisioning, multi-channel journeys, conversational AI, and CRM sync work out of the box. Less engineering, faster outcomes.

Question 4

What channels does TextConvo support?

Accepted Answer

TextConvo supports SMS, RCS, WhatsApp, and email — orchestrated together from a single platform so each customer reaches the right channel at the right moment, with one shared conversation history and one set of analytics across every channel.

Question 5

What is RCS?

Accepted Answer

RCS (Rich Communication Services) upgrades SMS with images, action buttons, carousels, and read receipts — enabling app-like messaging without an app, with automatic SMS fallback when the recipient's device doesn't support RCS.

Question 6

What is WhatsApp Business messaging?

Accepted Answer

WhatsApp Business messaging lets companies communicate with customers on WhatsApp using a verified profile, two-way conversations, templates, and rich media — all powered by AI inside TextConvo.

Question 7

Does TextConvo support MMS and picture messaging?

Accepted Answer

Yes. TextConvo supports MMS for sending images, GIFs, and short video clips on SMS in the U.S. and Canada, with automatic fallback to SMS where MMS isn't available. For richer media experiences — carousels, action buttons, and verified branding — RCS and WhatsApp are the recommended channels and are orchestrated from the same journey.

Question 8

Can I use my existing phone number with TextConvo?

Accepted Answer

Yes. You can port an existing toll-free or local number into TextConvo, or we'll provision new numbers for you during onboarding. All U.S. long-code numbers — ported or new — must be registered under 10DLC (brand + campaign) before sending, and our team handles that registration as part of launch.

Question 9

What is AI-powered conversational messaging?

Accepted Answer

AI-powered conversational messaging means using AI to handle two-way conversations automatically — understanding intent, generating context-aware replies, and guiding customers through next steps without static scripts or rigid decision trees.

Question 10

Can humans take over conversations from the AI?

Accepted Answer

Yes. TextConvo supports fully AI-driven conversations, rule-based flows, human-assisted replies, or a hybrid setup — you decide where AI runs and where humans take over, and agents can step in to any conversation at any time.

Question 11

How does TextConvo qualify leads automatically?

Accepted Answer

TextConvo qualifies leads by asking the right questions in natural conversation, capturing responses, scoring intent in real time, and routing each conversation based on your business logic — then syncing the outcome back to your CRM.

Question 12

How does TextConvo handle quiet hours and time zone sending?

Accepted Answer

TextConvo enforces quiet hours per recipient using the contact's local time zone, defaulting to the TCPA-compliant 8am–9pm window. The AI queues outbound sends and follow-ups so they only deliver inside the allowed window, and you can tighten the window or set custom send hours per campaign or region.

Question 13

What happens when a contact replies STOP?

Accepted Answer

Replies like STOP, UNSUBSCRIBE, END, QUIT, and CANCEL are detected automatically and the contact is opted out instantly across every channel — meeting CTIA and carrier requirements. A standard confirmation message is sent on the same channel, the opt-out is logged for audit, and the suppression syncs back to your CRM so no other tool messages them either.

Question 14

How does TextConvo's AI handle negative or angry replies?

Accepted Answer

TextConvo's AI detects negative sentiment, frustration, and complaint signals in real time and adjusts its behavior accordingly — de-escalating with empathetic language, slowing follow-ups, and never doubling down with sales pressure. When sentiment crosses a threshold or a contact asks for a person, the conversation is escalated to a human agent with full context attached.

Question 15

Does TextConvo support drip campaigns and automated sequences?

Accepted Answer

Yes. You can build multi-step sequences and drip campaigns across SMS, RCS, WhatsApp, and email from a single journey builder. Steps can use fixed schedules or AI-driven timing — letting the AI choose the best moment and channel for each contact based on engagement, replies, and intent signals.

Question 16

Which CRMs does TextConvo integrate with?

Accepted Answer

TextConvo integrates with HubSpot, GoHighLevel, Zoho CRM, Pipedrive, Zendesk, Salesforce, Shopify, monday.com, Klaviyo, Keap, Follow Up Boss, and ActiveCampaign. Each integration is bi-directional — leads flow in from your CRM and journey results sync back automatically.

Question 17

Can I migrate from another messaging platform?

Accepted Answer

Yes. Our team helps you migrate contacts, opt-in records, templates, and active journeys from platforms like Twilio, Attentive, Klaviyo SMS, or in-house tools — with no downtime to your existing campaigns.

Question 18

Does TextConvo have an API and webhooks?

Accepted Answer

Yes. TextConvo exposes a REST API and webhooks so you can connect custom CRMs, internal tools, data warehouses, and third-party platforms — in addition to the native CRM integrations we provide out of the box.

Question 19

What reporting and analytics does TextConvo provide?

Accepted Answer

TextConvo provides conversation-level analytics covering delivery and response rates, opt-out rates, journey conversion, and revenue attribution per channel. AI-specific metrics — qualification rate, sentiment trends, escalation rate, and time-to-reply — are tracked alongside, and every outcome syncs back to your CRM so reporting stays unified with your sales and marketing pipeline.

Question 20

Is TextConvo secure (SOC 2, data handling)?

Accepted Answer

Yes. TextConvo runs on enterprise-grade infrastructure with encryption in transit and at rest, role-based access control, audit logging, and strict data isolation. SOC 2 Type II is in progress; full details and our DPA are available on request.

Question 21

Is TextConvo TCPA and CTIA compliant?

Accepted Answer

Yes. TextConvo is built for TCPA, CTIA, 10DLC, and GDPR-aligned workflows — with consent capture, opt-out handling, quiet hours, and audit trails baked into every journey. See our compliance page for the full framework breakdown.

Question 22

How are SMS opt-outs handled?

Accepted Answer

Opt-outs are detected automatically across keywords (STOP, UNSUBSCRIBE, etc.) and channels, applied instantly, and synced back to your CRM so the contact is suppressed everywhere — not just on the channel they opted out from.

Question 23

What is 10DLC?

Accepted Answer

10DLC is the registered 10-digit long-code framework U.S. carriers use for business SMS. Registration is required for compliant, high-deliverability messaging — TextConvo guides you through brand and campaign registration as part of onboarding.

Question 24

What's the difference between toll-free numbers and short codes?

Accepted Answer

Toll-free numbers (verified) support moderate volume and two-way conversations. Short codes (5–6 digits) are for high-volume one-way alerts and campaigns. TextConvo helps you choose and provision the right number type for your use case.

Question 25

How much does TextConvo cost?

Accepted Answer

Pricing is based on messaging volume, channels used, and the AI features you enable. Most customers land between a starter and growth tier; for an exact quote, book a 15-minute call and we'll size a plan to your use case.

Question 26

What is the ROI of SMS marketing?

Accepted Answer

SMS typically delivers 98% open rates, ~45% response rates, and conversion lift of 2–3x when paired with email. TextConvo customers commonly see payback within the first 60–90 days, driven by faster speed-to-lead, higher reply rates, and reduced manual follow-up.

Question 27

How long does setup take?

Accepted Answer

Most customers are live within 5–10 business days. Day 1 covers account setup and CRM connection; the rest is 10DLC/brand registration (carrier-dependent), journey configuration, and a guided launch with your onboarding manager.

Question 28

Do you provide onboarding and ongoing support?

Accepted Answer

Yes. Every customer gets a dedicated onboarding manager, full migration support, journey-design help, and access to our support team via chat and email. Higher tiers include a CSM and quarterly business reviews.

Question 29

Do you have affiliate or reseller programs?

Accepted Answer

Yes — we partner with agencies, consultants, and complementary platforms. Reach out and we'll align on the right partnership structure.

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