WhatsApp · Conversational AI

    Two-way WhatsApp powered by real-time AI

    Engage, qualify, and convert customers globally inside the channel they already trust. TextConvo brings AI orchestration to WhatsApp — for support, sales, and onboarding at scale.

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    TC

    TextConvo

    online

    Welcome to Acme 👋 I'm here whenever you need help getting set up.

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    Thanks! How do I invite my team?

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    Easy — Settings → Team → Invite. Want a quick walkthrough?

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    Yes please!

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    WhatsApp on TextConvo

    What is WhatsApp Business messaging?

    WhatsApp is where customers feel comfortable having longer, real conversations. TextConvo turns it into an AI-orchestrated channel — handling onboarding, support, and nurture flows with the same signal-based intelligence that powers SMS and email.

    Verified business profile
    Two-way conversational AI
    Global reach across 180+ markets
    Relationship Channel

    Where conversations live. Now with AI behind every reply.

    Customers expect WhatsApp to feel personal — not transactional. TextConvo's AI keeps the tone human, reads sentiment in every message, and decides whether to answer, schedule, or escalate to a teammate.

    2B+
    Active users
    70%
    Open rate
    Global
    Reach
    24/7
    AI coverage

    Best for

    Customer onboardingInternational reachLong-form conversationsSupport
    Key Capabilities

    Built for WhatsApp, orchestrated across every channel

    Everything teams need to launch, scale, and improve whatsapp programs — without stitching tools together.

    Conversational AI agents

    AI that holds full multi-turn conversations — answering, qualifying, and escalating with context.

    Verified business profile

    Branded, trusted profile with logo and verification — customers know it's really you.

    Live agent handoff

    Seamlessly hand a thread to a human when the AI detects intent, sentiment, or risk signals.

    Journeys with delays & branching

    Drip onboarding, nudges, and re-engagement flows — adapted to each customer's responses.

    Global delivery

    Reach customers in 180+ countries with localized templates and language detection.

    Templates & rich media

    Send approved templates, documents, images, and quick-reply buttons in-thread.

    Use Cases

    What are the best use cases for WhatsApp Business?

    Real workflows teams run on TextConvo — every one orchestrated by AI.

    Customer onboarding

    Welcome new customers with guided, conversational onboarding flows.

    How TextConvo supports it

    • Step-by-step setup
    • Inline help via AI
    • Resource sharing
    • Human handoff on demand

    Metrics to track

    Activation rateTime-to-valueOnboarding completion

    AI-assisted customer support

    Resolve common questions instantly with AI; escalate complex issues to agents.

    How TextConvo supports it

    • Intent detection
    • Knowledge-base answers
    • Sentiment-based routing
    • Live agent takeover

    Metrics to track

    Resolution rateFirst-response timeCSAT

    International lead engagement

    Engage and qualify leads across global markets in their preferred language.

    How TextConvo supports it

    • Language detection
    • Localized templates
    • Time-zone aware sending
    • AI qualification

    Metrics to track

    Reply rate by regionQualified leadsPipeline created

    Re-engagement & nurture

    Bring quiet leads and customers back with conversational nudges.

    How TextConvo supports it

    • Inactivity triggers
    • Personalized templates
    • Quick-reply CTAs
    • Multi-step nurture

    Metrics to track

    Re-engagement rateClick-through rateConversion uplift

    Ready to stop sending and start deciding?

    See TextConvo's AI Orchestration in action with a personalized demo.