VOICE AI · PART OF THE PLATFORM

Voice AI that's part of the conversation — not a separate tool

AI voice agents that qualify leads on real calls — inbound and outbound — capture the answers as structured data, hand off to a human when it matters, and run as a step inside your automated journeys.

A person taking a customer call with a headset

Audio demo

Hear Ria qualify a lead

Listening

Press play to follow the conversation…

Hear Ria qualify a lead0:00 / 0:46

Orchestrated, not bolted-on

Voice-only tools give you a voice agent. TextConvo gives you voice as one channel your AI already runs.

Voice shares the same AI profile, the same lead, and the same journey as your SMS, RCS, WhatsApp, and email. One platform, one brain — so a call isn't a disconnected experience, it's the next move in a conversation the AI is already running.

One AI brain · one lead · one journey

Voice AI

SMS

RCS

Voice is one channel the AI already orchestrates — not a bolted-on tool.

Goal & collection fields

Schedule a demo

4 of 6 captured

goal_idgl_8f2a4 required · 2 optionalstrategy: ask + confirm

Full name
reqtext
Jordan Ellis
captured
Company
reqtext
Northwind Demo Co.
captured
Outreach pain
reqlong text
Manual follow-up too slow
captured
Team size
reqselect
12–25
confirm
Preferred time
datetime
Thu 2:00 PM
captured
Budget band
select
—
not captured

Demo data shownlast updated 0:34

Qualification calls

Real calls that ask your questions — and capture the answers.

AI places and answers real calls — inbound and outbound — and runs a goal-oriented conversation that asks your required questions and captures the answers as structured data.

Live turn-taking

Barge-in enabled

sensitivity: medium

AI · speaking

So our plans start at the standard tier, and from there you can add— (cut off)

Customer · cuts in

Wait — do you integrate with HubSpot?

AI stopped — listening

AI · yields & answers

Yes — we sync calls and captured fields straight into HubSpot.

Tune sensitivity per assistant · or turn offinterrupt: on

Talks like a person

Callers can interrupt — and the AI listens.

Natural, interruptible conversations — callers can talk over the AI and it stops to listen. Tune interrupt sensitivity per assistant, or turn it off.

Pick your voice

Choose the voice that fits your brand.

Choose your AI's voice per assistant — multiple natural voices, applied to every live call.

Assistant voice

Outbound · Sales qualifier

6 voices

Warm

Grounded · approachable

Bright

Upbeat · clear

Calm

Measured · steady

Professional

Polished · direct

Friendly

Soft · inviting

Energetic

Lively · expressive

Applied to every live call

After every call

Every call becomes structured data.

After each call, AI extracts a summary, intent, sentiment, action items, captured fields, and goal completion — on the contact timeline, ready for your team or your CRM.

Call · Jordan Ellis

call_7c1f93 · demo data

inboundcompleted_natural Success

From

+1 (555) 010-4827

+1 (555) 010-2200

Duration

2:14

Interrupts

Avg latency

640 ms

Cost

$0.19

Transcript

0:02AI

Hi Jordan — this is Ria from TextConvo. Is now a good time for a quick minute?

0:07Customer

Sure, I've got a minute.

0:11AI

Great. What's the biggest bottleneck in your outreach right now?

0:18Customer

Honestly, manual follow-up — leads go cold before we reach them.

0:27AIinterrupted

Got it. And roughly how big is the team handling that today?

0:31Customer

About fifteen, maybe twenty with the new hires.

0:39AI

Perfect — I can set up a quick demo. Does Thursday at 2pm work?

0:46Customer

Thursday works.

AI summary

Inbound lead asked about outreach automation. AI qualified, captured details, and booked a Thursday demo. Sentiment: positive · Intent: high.

Extracted info

Name

Jordan Ellis

Company

Northwind Demo Co.

Team size

12–25

Pain

Manual follow-up

Outreach

Demo

Thu 2:00 PM

Action items

Send demo confirmation by SMS
Add to nurture journey
Route to AE for Thursday

Goal progress

3 of 4

Name ✓Company ✓Pain ✓Budget

Event timeline

0:00session.started
0:01ai.speaking_started
0:02transcript_final · ai
0:07transcript_final · customer
0:11turn_token_usage · 412
0:16field_captured · name
0:18transcript_final · customer
0:22field_captured · pain
0:27customer interrupted ai
0:31field_captured · team_size
0:39turn_token_usage · 388
0:46goal_reached · demo_booked
2:14session.ended · natural

Transfer to a human

When it matters, the AI hands the call to a person.

Live transfer to any phone number — mid-call, the AI plays your hand-off message to the caller, then connects them to a human once the lead is qualified.

Ria (AI)

On the call

Hands off mid-call

Human agent

Picks up live

Cold transfer — the AI connects the customer to a person when the call hits its goal or needs a human.

No wasted calls

Detects voicemail so calls don't go to waste.

Answering-machine detection so you don't waste calls on voicemail — when a machine is detected, the AI ends the call and marks it as voicemail, and your journey can follow up automatically (e.g. switch to SMS).

Outbound AI call

Journey step · dialing lead

0:00

Voicemail detected (AMD)

AI ends call · marks as voicemail

0:06

Journey follows up by SMS

Auto-switch to a text — no wasted call

0:08

On detection the AI hangs up — it does not leave a message — and your journey picks up the next move.

Voice analytics

Last 7 days · vs prior 7

Calls today

1,248

+8.2%

Avg duration

2:31

+0:06

Completion rate

82%

+3.1%

Voicemail rate

17%

-2.4%

Avg cost / call

$0.19

-$0.02

Talk-time ratio

46 / 54

+1.0%

Avg response latency

640 ms

-40 ms

RAG hit rate

91%

+2.0%

Goal completion

61%

+4.3%

Daily call volume

Avg duration trend

Demo numbers shown.

Voice analytics

Every call is dispositioned and measured.

Completion rate, average duration, talk-time ratio, goal completion, call volume, and voicemail rate — the metrics that tell you whether voice is working, in one clean view.

Voice in your journeys

A first-class channel in your automated journeys.

Voice is a first-class channel in your journeys. A journey can place an AI call as a step — and the call's outcome (answered, voicemail, no-answer, completed) routes what happens next.

Place AI call

Journey step · Voice AI

Outcome routes what happens next

Answered → continue

Completed → notify AE

Voicemail → send SMS

No answer → retry later

Built-in guardrails

Voice respects the same compliance guardrails as the rest of the platform.

Opt-out / do-not-call

In-call DNC detection suppresses across SMS, RCS, WhatsApp & voice.

Calling-time controls

State-hours and quiet-hours controls gate when calls can be placed.

Voicemail (AMD) detection

Answering-machine detection routes voicemails to the right next step.

Recording & retention

Call recording with configurable retention to support your policies.

Compliance is a shared responsibility — confirm requirements for your use case and jurisdiction with your legal team.

Ready to put voice inside your journeys?

See how TextConvo runs AI voice calls alongside SMS, RCS, WhatsApp and email — in one demo.