Three reasons abandoned cart slips through the cracks
Reminder emails get ignored
Blast emails land in the promotions tab and rarely get opened.
Over 70% of carts are abandoned and most reminders never get read.
One nudge isn't enough
A single reminder can't answer the question that caused the drop-off.
Static reminders don't adapt.
You can't tell hesitation from disinterest
Every abandoner gets the same generic follow-up.
No read on real intent.
Text until it matters — then it calls
TextConvo reads the signal — including silence — and decides whether to keep the thread going or escalate to an AI voice call.
Recover the sale, not just send a reminder.
How TextConvo bridges it
Capabilities mapped to the gap — not generic features.
Channel-smart re-engagement
Reaches shoppers by text where open rates beat email dramatically.
Conversational objection handling
Answers the shipping, sizing or price question that stalled the purchase.
Escalate hot hesitation to a call
When a shopper engages but stalls, an AI voice call closes the gap in real time.
Timed, adaptive follow-up
Sequences adjust to how each shopper responds.
Why this matters
The numbers behind the problem — and where TextConvo fits in.
SMS open rate vs ~20% email
more recovered carts than email alone
average recovery rate
How it works
Read the signal. Decide the next move. Deliver the outcome.
TextConvo reads the signal
Every reply, click, and even silence is a signal. TextConvo watches each conversation in real time to understand intent, urgency and tone.
It decides the next move
Based on what it reads, the AI automatically decides to keep the conversation going by text — or escalate to an AI voice call the moment it matters. If a call hits voicemail, it ends and follows up by text.
You get the outcome
A resolved question, a recovered sale, a booked appointment, or a ready lead handed to your team with full context — no chasing, no guesswork.